If you have a complaint about the Trust we want to hear about it and will do our best to put it right as soon as possible.
Our Complaints Procedure has the following goals:
- To deal with complaints fairly, efficiently and effectively;
- To ensure that all complaints are handled in a consistent manner throughout;
- To use complaints constructively in the planning and improvement of all services.
If you have an issue with an eligibility, application, or a grant related process or decision
Many issues can be resolved quickly and informally by contacting the Bursary Administrator. Email and phone contact details are listed on our website: https://www.leverhulme-trade.org.uk/contact-details
If you make contact by phone, please make a note of the name of the person to whom you spoke and a note of any solutions that are offered.
If your issue cannot be resolved by the Bursary Administrator, you can request it to be considered by the Assistant Director of Finance.
If your issue cannot be resolved by the Assistant Director of Finance, you may pursue the issue further by emailing [email protected] and marking your email FAO The Director.
How to complain about a member of Trust staff or where your complaint should be treated in confidence
In the first instance, if your complaint concerns a member of Trust staff or you wish it to be treated in confidence, please email the Assistant Director of Finance via [email protected] and mark your email FAO Assistant Director of Finance.
If your complaint cannot be resolved by the Assistant Director of Finance, you may pursue your complaint by emailing [email protected] and marking your email FAO The Director.
Any complaint can also be made in writing to the following address:
Leverhulme Trade Charities Trust, 1 Pemberton Row, London EC4A 3BG